Terms and Conditions

Version 1.0

Last updated: 20 September 2026

These terms govern your use of the Super Load Calculator application at app.superloadcalculator.com and at your own workspace subdomain. Please read section 8 in particular: it explains the limits of what a load plan can tell you, and what you must do before acting on one.

1. Who this agreement is between, and acceptance

This agreement is between:

• Us: PSS Lines Shipping LLC, 108/109 Al Masraf Building, Dubai, United Arab

Emirates, contactable at info@superloadcalculator.com ("we", "us", "our"); and

• You: the company or other organisation that signs up for a workspace

("you", "the customer"). If you are signing up on behalf of a company, you confirm that you are authorised to bind it.

You accept these terms by ticking the acceptance box at sign-up, or by using the service. We record which version you accepted and when. These terms, together with our Privacy Policy and the plan details you signed up for, form the whole agreement between us and replace anything said beforehand. Any terms on your own purchase order or supplier form do not apply unless we agree to them in writing.

2. The service

Super Load Calculator is a web application. You enter cargo details - dimensions, weights, quantities and stacking rules - and our server-side engine calculates a way of loading that cargo into shipping containers or road trailers. The output is a 3D view, a loading sequence and a downloadable PDF loading plan that can carry your own branding.

Each customer gets a private workspace on its own subdomain. Your workspace data is isolated from every other customer's.

We provide the service with reasonable skill and care and aim to keep it available, but we do not promise uninterrupted availability. We may take the service down for maintenance, and we will give notice of planned downtime where we reasonably can.

3. Accounts, passwords and your users

You may create accounts for your own staff and contractors. You are responsible for:

• keeping account credentials confidential, and making sure your users do the

same;

• everything done under your accounts, whether or not you authorised it;
• removing access promptly when someone leaves or no longer needs it; and
• making sure your users comply with these terms.

Passwords are stored only as salted hashes, so we cannot recover one for you; we can only issue a reset. Tell us at once, at info@superloadcalculator.com, if you believe an account has been compromised.

You are responsible for the accuracy and the legality of the data you put into the service, and for having the right to use any logo or watermark you upload.

4. The free trial

We offer a free trial on the following terms:

• The trial lasts 7 days from the day your workspace is created.
• No payment card is required to start it.
• Each calculation during the trial is subject to a **cap on the number of

pieces**; the current cap is shown in the application.

• Every PDF produced during the trial is watermarked as a trial document and

must not be presented as a final operational loading plan.

• The trial ends automatically when the 7 days are up. Nothing renews and

nothing is charged. Access to the workspace stops unless you take a paid plan.

• One trial per company. Repeat trials taken under different names, email

addresses or subdomains by the same company may be closed without notice.

• Marketing consent is required to take a trial. By starting a trial you

agree that we may contact you about the product. You can unsubscribe once the trial has ended, and you can take a paid plan without giving marketing consent. Our Privacy Policy sets this out in full.

We may change the trial limits for new trials at any time, and we may decline or withdraw a trial where we reasonably believe it is being misused.

5. Acceptable use

You must not, and must not allow anyone else to:

• reverse engineer, decompile or disassemble any part of the service, except to

the limited extent that the law expressly permits and we cannot prohibit;

• attempt to extract, reconstruct, infer or derive the packing algorithm or the

engine, including by running calculations systematically in order to work out how it behaves;

• use bots, crawlers, scripts or any other automated means to access, scrape or

bulk-download the service or its output, other than through an API we have given you in writing;

• resell, sublicense or make the service or its output available to third

parties as a load-planning or calculation service that competes with ours;

• carry out penetration testing, vulnerability scanning, load testing or any

other security testing without our prior written permission;

• interfere with the service, circumvent usage limits, or access another

workspace or another customer's data;

• upload anything unlawful, infringing, malicious or harmful; or
• use the service in breach of applicable law, including sanctions and export

controls.

Using the output to plan your own or your clients' shipments in the ordinary course of your business is exactly what the service is for, and is permitted.

6. Intellectual property

We own, and keep ownership of, the application, the packing engine and its algorithms, the user interface, the PDF templates and all related intellectual property. We grant you a non-exclusive, non-transferable right to use the service for your own internal business purposes during the term, and nothing more. Nothing in these terms transfers any of our intellectual property to you.

You own, and keep ownership of, your own data: the cargo details you enter, your saved load plans, your logos and watermarks, and your users' details. You grant us only the licence we need to host, process, back up and display that data in order to provide the service and to produce your outputs. We do not use your cargo data to market to third parties and we do not sell it to anyone.

We may use aggregated, anonymised statistics about how the service is used - for example average calculation times or typical container counts - to improve the engine and to describe the product. Such statistics never identify you and never contain your cargo data.

If you send us feedback or suggestions, we may use them freely without owing you anything.

7. Fees, renewal and non-payment

Paid plans are charged at the rates and intervals set out when you subscribe. Unless stated otherwise, fees are exclusive of VAT and any other taxes, which you must pay in addition where they apply.

Subscriptions renew automatically for successive periods of the same length, unless either of us gives notice not to renew before the end of the current period. We will tell you in advance of any price change, and it will take effect from your next renewal; if you do not accept it, you may choose not to renew.

Invoices are due within the period stated on the invoice. If payment is overdue we may send a reminder and, if it remains unpaid, suspend access to the workspace after giving you reasonable notice. Suspension does not cancel fees already due. We will restore access promptly once payment is received.

Except where the law requires otherwise, fees already paid are not refundable for a period you have begun.

8. Results are indicative - no warranty of fitness

This section is important. Please read it carefully.

Super Load Calculator produces an indicative loading plan. It is a calculation, not an inspection, a survey, a stowage certificate or professional engineering advice.

• Every result is computed only from the figures you supply. If a dimension,

a weight, a quantity or a stacking rule you enter is wrong, incomplete or rounded, the plan will be wrong in a way the software cannot detect.

• The engine works from a simplified model. It does not know the actual

condition, tolerances, packaging, centre of gravity, flexibility or irregularities of your real cargo, nor the actual internal dimensions, wear, floor strength, door aperture or tare weight of the actual container or trailer presented to you.

• The engine does not determine legal compliance. Axle loads, gross weight

limits, route restrictions, permits, dangerous-goods rules, lashing and securing standards, and load-distribution requirements are matters for you.

You must verify every plan before it is used. Before loading, you are responsible for checking the plan against the actual cargo, the actual equipment and all applicable weight limits and safety, securing and transport regulations, and for having a competent person confirm that the loading is safe and lawful. Do not treat a plan as an instruction to load.

To the fullest extent permitted by law, the service is provided "as is" and "as available", and we give no warranties, conditions or representations of any kind, whether express or implied, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that a plan is optimal, feasible, compliant or free from error. You bear the risk and the responsibility for any decision taken by you, or by anyone else, in reliance on the output.

Nothing in this section limits liability that cannot lawfully be limited - see section 9.

9. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Subject to that:

• We are not liable for any indirect or consequential loss, or for loss of

profit, revenue, business, contracts, anticipated savings, goodwill or reputation, for demurrage, detention or delay charges, for cargo damage, for re-loading, re-stowage or re-delivery costs, or for loss or corruption of data, however arising.

• Our total liability to you for all claims arising out of or in connection with

this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total fees you actually paid us in the 12 months immediately before the event giving rise to the claim. Where no fees have been paid, including during a free trial, that limit is zero.

• We are not liable for loss arising from inaccurate or incomplete data you

entered, from your failure to verify a plan as required by section 8, or from your use of the service in breach of these terms.

You agree that these limits are reasonable given the nature of the service and the price paid, and that you carry the insurance appropriate to your own transport and cargo operations.

10. Suspension and termination

You may cancel at any time by telling us at info@superloadcalculator.com or by using the cancellation option in the application. Cancellation takes effect at the end of your current paid period.

We may suspend or terminate your access:

• immediately, if you materially breach these terms - in particular section 5 -

and the breach cannot be put right, or you have not put it right within 14 days of our written notice;

• immediately, where continued access presents a security risk to the service or

to other customers;

• after reasonable notice, for non-payment, as described in section 7; or
• on 30 days' written notice, if we withdraw the service generally, in which

case we will refund the unused part of any fees you have paid in advance.

Where we suspend rather than terminate, we will tell you why and what is needed to restore access.

11. Your data when the agreement ends

When your agreement ends, for whatever reason:

• You have a 30-day export window from the end date in which to download

your saved load plans, PDFs and brand files. Ask us at info@superloadcalculator.com if you need help exporting.

• After that window we delete the workspace and its contents - saved load plans,

user accounts and uploaded brand files - from our live systems. Backups age out on their normal cycle.

• An unconverted trial workspace and its saved plans are deleted 90 days

after the trial expires, as set out in the Privacy Policy.

• Sign-up records - company name, country, contact name, work email,

telephone number, and the record of which version of these terms you accepted and when - are kept indefinitely as a business record.

• Calculation logs are kept as a usage and billing record. They contain no

IP address, only a salted hash.

Sections that by their nature should survive - including sections 6, 8, 9, 11 and 14 - continue to apply after the agreement ends.

12. Changes to the service and to these terms

We develop the service continuously and may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid plan during a period you have already paid for, without offering you either a fair alternative or a pro-rata refund for the unused part.

We may change these terms. Each version carries a version number and a "Last updated" date. If a change materially affects your rights or obligations, we will give you at least 30 days' notice by email or in the application before it takes effect, and we may ask you to accept the new version when you next sign in. If you do not accept a material change, you may terminate before it takes effect and we will refund the unused part of any fees paid in advance. Continuing to use the service after a change takes effect means you accept it.

13. Force majeure

Neither of us is liable for failing to perform, or for delay in performing, an obligation under this agreement where the cause is beyond our reasonable control. That includes war, civil unrest, terrorism, natural disaster, epidemic, fire, flood, industrial action, failure of a public telecommunications network or utility, failure of a hosting provider or upstream network, acts of government, and sanctions. Payment obligations already incurred are not excused. If such an event continues for more than 60 days, either of us may terminate on written notice.

14. Governing law and jurisdiction

This agreement, and any dispute arising out of it including a non-contractual dispute, is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai, United Arab Emirates, have exclusive jurisdiction.

This does not take away any right you have that cannot be excluded by the law of the country where you are established. In particular, if mandatory consumer protection rules or data protection rules in your own country give you rights, or a right to bring proceedings in your local courts, those rights are unaffected; and nothing in this agreement limits your rights under the GDPR or equivalent law, or your right to complain to your own supervisory authority.

15. General

Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to a group company or to a buyer of the business, on notice to you.

No partnership. Nothing here creates a partnership, joint venture or employment relationship between us.

Third parties. No one other than you and us has any right to enforce this agreement.

Severability. If any provision is held to be invalid or unenforceable, the rest of the agreement continues in force, and that provision is treated as modified to the minimum extent needed to make it valid.

Waiver. If we do not enforce a right straight away, that does not mean we have given it up.

Notices. Notices to us should be sent to info@superloadcalculator.com. Notices to you will be sent to the contact email address on your account, or shown in the application, and are treated as received on the next working day.

16. How to contact us

PSS Lines Shipping LLC

108/109 Al Masraf Building

Dubai, United Arab Emirates

Email: info@superloadcalculator.com

Version 1.0 — last updated 2026-09-20.